FAQ

FAQs

Who is an Owwll?

An Owwll is a professional providing advice.

Who is an Owlet?

An Owlet is someone seeking advice.

How do I save an Owwll as a favorite?

To favorite an Owwll, click the grey Owwll logo on the right-hand side of their profile from the search page or the Owwll’s profile page. The grey logo will turn gold.

How do I know when my Owwll is online and ready to receive calls?

When your Owwll is online, a green dot will appear in the top right corner of their profile picture. When your Owwll is offline, you will see a grey dot. A red dot indicates your Owwll is online, but is currently in a call with another Owlet/Owwll.

How do I request a call with an Owwll?

After clicking on an online Owwll’s profile who is online, select the duration of the call you wish to request. They will either accept or reject your call. If an Owwll accepts your call, you can always request to add more time during your call.

How do I request more time while I am on a call?

Your Owwll should have 3 options for time extensions at the bottom of the screen. The prices will also be listed on the call screen.

How do I get notified when an Owwll goes online so I know when to reach out to them?

Once you saved the Owwll as a favorite, you will automatically be notified when they go online. Start saving some of your favorite professionals!

How do I see other Owlets experience with my Owwll?

Below an Owwll’s profile, you will see a phone icon that indicates how many calls they have accepted. The owwll eyes logo indicates how may users have saved that Owwll as a favorite. Finally, clicking on the average star rating will show all reviews that have been left for that Owwll.

Can an Owwll call another Owwll?

Of course! An owwll can never have enough wisdom.

How to become an Owwll?

Start by completing your profile until you reach 100%. Next, use the toggle switch (which only appears when your profile is 100%) to apply to become an Owwll. The Owwll team will get back to you with either an approval or denial in 1-2 days. Once approved, you will be able to take calls as an expert.

What videos are allowed? 

Experts can utilize the video feature to upload clips to grow followers and keep you educated, informed, and entertained. The videos should be between 10–60 seconds in length and under 50MB size. They can be viewed on the full screen if they are in a vertical orientation. 

GUIDELINES

Missed Calls

  • All experts will be provided a tutorial on how to prevent missed calls.
  • When an expert goes live, they should plan on being able to speak with every advice seeker that calls them during the time they have set to be active on the Owwll App.
  • Experts should try to limit their missed calls. If their missed call numbers hit above 20%, their expert status may be revoked. Owwll will provide warnings prior to prevent this from occurring.
  • Experts should not go live when in bad Wi-Fi or cell signal areas, driving, moderating a room on Clubhouse or Zoom, and/or on other meetings while using their mobile device.

Expert Review Score

  • After the call, the advice seeker will be able to review the expert. This review should be based on their experience speaking with the expert, not the overall review of the Owwll App.
    • This score should be honest and should reflect the professionalism of the expert to help further improve the overall experience for everyone on the Owwll App.
  • If an expert has lower than a 3-star rating with a minimum of three reviews, Owwll reserves the right to put them on probation or cancel their account at Owwll’s discretion

Advice Seeker Review Score

  • After the call, the advice seeker will be able to review the expert. This review should be based on their experience speaking with the expert, not the overall review of the Owwll App.
  • If an advice seeker has lower than a 2-star rating with a minimum of three reviews, Owwll reserves the right to put them on probation or cancel their account at Owwll’s discretion

Referral Bonus

  • If you refer a new user to Owwll, you will receive bonus funds into your Owwll wallet that you can use to make calls to experts.
  • If you are referred by a current user of Owwll, you will receive bonus funds into your Owwll wallet that you can use to make calls to experts.
  • You will not be able to cash out the referral bonus money. You will only be able to use the funds to make calls to experts.
  • If you do not use the bonus funds within 30 days of receiving them, the bonus funds will be removed from your account.
  • Owwll reserves the right to change bonus amounts at any time.

Refunds

  • In order to start a request for a refund, the advice seeker must click the “Report an issue” button under the Account & Payment tab. The request a refund tab will show calls completed for the past 5 days. Only these calls within the past 5 days are eligible for a refund based on our terms and conditions. 
    • Possible reasons that the call would be refunded:
      • The Owwll App malfunctioned during the call and you couldn’t communicate with the expert
      • If the call drops within the first half of the allotted time of the call (ex. first 5 minutes of a 10 minute call)
      • The expert was misleading in their area of expertise
      • The expert hung up on you by mistake or had to pick up an emergency call

Non-Refunds

  • If 80% of a call is completed (for example, 8 minutes of a 10 minute call or 16 minutes of a 20 minute call) there will not be a refund issued based solely on a dropped call.
  • Calls made to experts not for advice, examples: solicitations, networking, conversations.
  • If we determine that an account is fake or has misleading information provided, Owwll reserves the right to cancel the account and seize all of the funds in the account.